Stylish Beach Shack

WSI Pty Ltd strives to make every effort to accommodate the renters of our vacation homes. 

TO CONFIRM A RESERVATION:
 Once you have booked a property and provided your credit card information to guarantee the rental, we will email you a confirmation.  We reserve the right to cancel your reservation under extraordinary circumstances or Force Majeure. Your final balance is due 30  days prior to check-in. The preferred method is paying your final balance by credit card on our website or over the telephone. 

If your reservation is less than 30 days in advance we will charge your credit card in full and email you a confirmation notice. 

OTHER CHARGES AND FEES WHICH MAY APPLY 
Linens and towels are provided at no extra charge.
A supply of toilet tissue, garbage bags, and various ancillary items is provided at no charge.

ALL OUR VACATION RENTAL HOMES ARE NON-SMOKING!
Smoking inside our rental homes is strictly prohibited and vigorously enforced in ALL instances! If evidence of smoking inside one of our vacation rental homes is found, or damage on the interior OR exterior of the home is found to be a result of a smoking renter, a minimum $500 charge will be made to your credit card on file. 

CANCELLATIONS OR TRANSFERS
If you cancel your reservation, you must notify us more than 30 days prior to your arrival date in order for your advance rent deposit to be refunded. If you cancel within 30 days of your intended arrival we will refund your fees minus a $50 cancellation fee provided we are able to resell the time you have booked.

LIABILITY
WSI is not responsible or liable for any loss of the renter’s personal property, bodily injury, or damage of any nature, from any cause, to the renter (including his guests) unless caused by the negligent or wilful act of the Agent or the Owner, or the failure of the Agent or Owner to comply with the relevant legislation. The Agent is not responsible for weather, road conditions, construction or noise near the property, power outages, acts of God, criminal activities, economic downturns, political changes, or any other activity, event or condition beyond its control. There will be no refunds, allowances, or rescheduling resulting from these conditions, except in the case of a mandatory evacuation. If state or local authorities order a mandatory evacuation of a geographical area which includes a home rented by one of our guests, the guest shall comply with the order. Upon compliance of the evacuation order, the guest will be entitled to a refund of the pro-rated rent for each night that the guest is unable to occupy the home because of the order.

CHECK-IN
Check-in is between 3:00 pm and 11:00 pm. Entry is by code and you will be informed of the code prior to your arrival. Please place keys back in the lock box when leaving. There will be a $50 administration charge for lost keys.

CHECK-OUT
Check-out is by 11:00 am sharp, so that we can accommodate the next guests. Late check-outs will be charged the applicable daily rate to the credit card on file unless prior arrangements are made and the aforementioned fee is paid. It is the renter’s responsibility to contact our office and let us know your departure time if there are any irregularities.

PETS
Pets are are allowed if coordinated in advance, and the pet fee is paid. If we find evidence of a pet, you will be charged a fee of $150. If we find pet hairs on furniture, bedding or carpets after you leave, damage to the property or the garden you will be charged a minimum of $150.

OCCUPANCY
Maximum occupancy limits 
You must be at least 18 years of age to rent one of our vacation rental homes and proof of age may be required at our discretion. WSI does not allow house parties, youth groups, schoolies, weddings, receptions or meetings in our rental homes. 

PARKING
Please park in the designated areas

RUBBISH REMOVAL
Please put the garbage out at the street the night before pick-up, as garbage trucks can come very early in the morning. ALL GARBAGE MUST BE BAGGED AND LIDS SECURED ON CANS. 


FIREPLACES
Interior fireplaces are only allowed to be used from 01 November through 31 March. Under no circumstances are fireplaces to be used while the air-conditioning is running. Never burn paper or other trash in an interior fireplace. Dampers must be open while wood-burning fireplace is used. Gas logs may not require opening of damper. Check the specifics for your rental home. Failure to adhere to this policy will result in charges to the security deposit.


TELEVISION STATIONS 
Each rental home has it’s own unique menu of available stations, depending on the local stations and reception in the area. Whenever possible, we have a list of available stations which can be found in the smart TV guide. occasional reception issues can arise. We do not control these and therefore cannot accept responsibility for them.

MECHANICAL REPAIRS OR FAILURES
Please immediately report inoperative equipment to us at 0419381838 and we will make every effort to have repairs done in a timely manner during reasonable hours. Each home has smoke detectors. Please notify us immediately if they are not working, or are beeping. Do not wait until the end of your stay to tell us something wasn't working properly.  Although every effort will be made to ensure all electronics are working properly, WSI is not responsible for any equipment malfunction during your stay.
Mechanical failures of stove, oven, refrigerator, air-conditioning, heating systems, fireplaces, modems, or any other appliance that fails to operate properly during your stay are beyond our control and no refund or rent reduction will be given.  No refunds will be issued for minor disruption of any utilities including, but not limited to, power outages, water outages, etc. These failures are beyond our control and no refund or rent reduction will be given.

CARE AND CLEANING
All of our properties are professionally cleaned before you arrive and after you leave. Cleaning issues must be reported to our office at 0419381838 within 90 minutes of arrival. 
Please respect the owner’s property by taking care of it, as if it were your own. Please do not rearrange the furniture or move any (large) articles from their original position. Guests are expected to keep the home neat and tidy during their stay. Before departure, guests are expected to wash all dishes and put them away, bag all garbage and place in outside cans and leave the property tidy. If guests use the outdoor BBQ, they must be cleaned after use and, if gas, the gas must be turned off at the propane tank. Failure to complete these items will result in an extra fee being deducted from your damage deposit.

ITEMS LEFT BEHIND
Please ensure that you have removed all personal items prior to departure. WSI is not responsible for personal items left in the home. Packaging and shipping forgotten articles is sometimes difficult, and mail delivery is slow. Therefore, if you request us to package and return items left behind, there will be a $50.00 service charge in additional to shipping/postage charges.